Frequently Asked Questions
Your guide to shopping with SaturdayClub International
How long does international shipping take?
Standard international shipping typically takes 5-10 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.
What is your return and exchange policy?
We offer a 14-day return policy for all unworn and unwashed items with original tags attached. Please note that certain items, such as earrings and innerwear, are non-returnable for hygiene reasons.
How do I determine the right size for me?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the most accurate fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and localized payment options depending on your shipping destination.
Are customs duties and taxes included in the price?
For most international destinations, duties and taxes are calculated at checkout. If they are not included, the recipient may be responsible for paying import fees upon the package's arrival in the destination country.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can request a cancellation or modification within 1 hour of placement by contacting our customer service team, though it is not guaranteed if the order has reached the fulfillment stage.